At Snapstopshop, we strive to provide our customers with high-quality products and excellent service. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a transparent and straightforward money-back policy.
Conditions for Refund:
- Timeframe: You may request a refund within 30 days of the date of purchase.
- Product Condition: The product must be in its original, unused condition, and in the original packaging.
- Proof of Purchase: To be eligible for a refund, you must provide a valid proof of purchase, such as the order confirmation or receipt.
Refund Process:
- Contact Customer Support: Initiate the refund process by contacting our customer support team at [email protected] or through our online contact form.
- Provide Details: Clearly state the reason for your dissatisfaction and provide relevant details, such as your order number and product information.
- Return Instructions: If your request is approved, our customer support team will provide you with instructions on how to return the product.
- Verification: Once we receive the returned product and verify its condition, we will process the refund.
Exceptions:
- Customized or personalized items are not eligible for refunds unless there is a defect or error on our part.
- Items damaged due to misuse, improper handling, or failure to follow care instructions are not eligible for refunds.
Partial Refunds:
In some cases, we may offer partial refunds based on the condition of the returned item or other relevant factors.
Contact Information:
If you have any questions or concerns about our money-back policy, please contact us at [email protected].
Snapstopshop reserves the right to update or modify this money-back policy at any time without prior notice.
Thank you for choosing Snapstopshop!